According to the provisions of the law (Article 59 paragraph E of the Legislative Decree of 21/2/2014), the Purchaser may, within the period of 14 (fourteen) working days from the date of receipt of the package containing the goods ordered, withdraw from the purchase contract without penalty and without any reason by contacting the customer service. To make the return, the Purchaser may send an email to info@galde.it specifying in the subject the reference order number received in the confirmation email, all the details of the product he wants to return and attaching the withdrawal form you find in this link .
The Purchaser, exercising the right of withdrawal under this article, within the terms and in the manner described below for the return of products, may obtain a refund of the amount paid for products returned to the central warehouse, by re-crediting the relative amount on its credit card or by bank transfer.
Pursuant to Article 67, paragraph 3 of the Italian Consumer Code, the costs of return shall be borne exclusively by the Purchaser. Galdé shall refund the customer the full amount already paid for the product within 14 days of receipt of the return form containing the decision to exercise the right of withdrawal. Galdé may withhold the refund until it has received the goods or until the purchaser has demonstrated having returned the goods. Refunds shall be made by canceling the amount charged to the credit card or by bank transfer using the bank details (IBAN code of the invoice holder) provided by the Purchaser on the Return Form. The products must be returned to Galdé substantially intact, with their original packaging, accessories, instructions for use and anything else supplied along with them, in such conditions that they can be placed back on sale. Please also note that packages sent at the recipient's expense will not be accepted.
For further information and clarifications please do not hesitate to contact us
